Processing Times
At Vis Ocean, we strive to process your orders as quickly as possible. All orders are typically processed within 2-3 business days. Please note that custom or personalized items may require additional processing time of up to 5 business days.
Domestic Shipping Options & Timeframes
We offer several domestic shipping options for our Marine Lifestyle Products:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Next Day Air: 1 business day (available for select products)
Shipping costs are calculated at checkout based on weight and delivery location.
International Shipping
We are pleased to offer international shipping to select countries. Delivery times vary by destination:
- Standard International Shipping: 10-20 business days
- Express International Shipping: 3-7 business days
International shipping costs will be calculated at checkout, and customs duties may apply.
Shipping Carriers
We partner with reliable shipping carriers to ensure your products arrive safely:
- USPS
- UPS
- FedEx
Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. You can track your shipment through the carrier’s website for real-time updates.
Damaged / Lost Packages
If your package is damaged or lost during transit, please contact our customer service team within 7 days of delivery. We will assist you in resolving the issue promptly.
Free Shipping Threshold
We offer free standard shipping on all domestic orders over $75. Simply add eligible products to your cart, and the discount will be applied at checkout.
Special Handling
Due to the nature of some of our Marine Lifestyle Products, such as fragile items, we may require special handling. These items will be clearly marked on our website, and we recommend selecting expedited shipping options for faster delivery.